Is it just me or is Crypto.com ridiculously shady? I’m out 50€ on a single trade and their support is a joke.

I’m beyond frustrated with Crypto.com and need to know if anyone else has had this experience. I’ve been using them for a while, went through all their KYC and data collection hoops, trusting them with my information. But my recent experience has completely shattered that trust.

I decided to sell some of my CRO, and when the transaction went through, the final amount I received was a full 50€ less than what the market price indicated it should have been. I thought it might have been a fluke, so I waited for a dip to buy back in. But when I tried to buy, I couldn’t even get the same amount of CRO I had before the dip with the money I had just gotten from the sale! It’s like they’re skimming off the top of every trade.

And it’s not just with volatile assets. Even when trading USDC to my USD account, I’m losing a significant amount. For example, if you trade 1,000 USDC, you’d expect to get close to $1,000, right? Nope. On Crypto.com, it comes out to something like $940. A 6% fee on a stablecoin is just insane. To make matters worse, when I contacted their customer support, it was a complete nightmare. I was bounced around from one support agent to another for hours. Each time I had to explain my issue all over again, and none of them could give me a straight answer. They just kept giving me generic responses and leaving me hanging. It felt like they were actively avoiding my questions.

It’s infuriating that they demand so much personal data and KYC information, creating this illusion of a secure and trustworthy platform, but when you have a real issue, they are completely unhelpful and it feels like you’re being scammed. At this point, it feels like they are taking a hidden fee of anywhere from 20€ to 50€ on every single trade.

Has anyone else experienced this with Crypto.com? Is this just their business model, to lure you in and then bleed you dry with hidden fees and a terrible spread? I’m seriously considering moving all my assets off their platform.