Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our users, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone number, select your challenge from the options, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or providing improper info will lead to the comment being removed.

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The right way to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Present a description of your challenge (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your comment. Or, no less than update it to say resolved. This can help customers that still need assistance get the eye they want. Thank you!

Please word: We will’t enable you to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you possibly can see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to do so.

● Withdrawal Danger could be triggered by quite a lot of causes. Danger control is extremely necessary. Please word that we will only make it easier to if we deem your case to be official, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our staff works extremely arduous to resolve these issues as soon as potential and some instances can take time to resolve but please remember the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving multiple messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit cards.

● Word: It may take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your remark may be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to other customers and will end in a ban.