Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our users, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone number, choose your difficulty from the options, if your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or offering improper info will lead to the remark being eliminated.

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Easy methods to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Present a description of your challenge (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. It will help customers that still need assistance get the attention they need. Thank you!

Please notice: We will’t allow you to until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide related info when prompted to do so.

● Withdrawal Danger may be triggered by numerous reasons. Danger control is extremely necessary. Please word that we will solely allow you to if we deem your case to be official, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily onerous to resolve these points as quickly as attainable and some instances can take time to resolve but please take into account the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries corresponding to financial institution transfers or buying crypto with credit score/debit cards.

● Word: It might take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment could also be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to other customers and can end in a ban.