Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, select your concern from the choices, in case your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or providing improper info will lead to the comment being removed.

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Easy methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide an outline of your situation (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your comment. Or, at the least update it to say resolved. This can help users that also need assistance get the attention they want. Thank you!

Please notice: We will’t enable you to until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply related info when prompted to take action.

● Withdrawal Danger might be triggered by various causes. Danger management is extraordinarily necessary. Please notice that we will solely allow you to if we deem your case to be reputable, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we have now processes in place to stop this.

Our staff works extraordinarily onerous to resolve these issues as soon as attainable and a few instances can take time to resolve but please consider the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries corresponding to financial institution transfers or buying crypto with credit score/debit cards.

● Observe: It might take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark may be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.