Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our users, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone quantity, select your situation from the choices, if your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or providing flawed info will lead to the comment being eliminated.

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The way to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Provide an outline of your concern (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your remark. Or, no less than replace it to say resolved. It will assist customers that also need assistance get the eye they want. Thanks!

Please word: We will’t assist you to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e-mail or text you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to take action.

● Withdrawal Danger may be triggered by numerous causes. Danger management is extremely necessary. Please observe that we will solely provide help to if we deem your case to be respectable, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our group works extraordinarily onerous to resolve these issues as quickly as attainable and some instances can take time to resolve however please bear in mind the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries comparable to bank transfers or buying crypto with credit score/debit playing cards.

● Notice: It could take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different users and can end in a ban.