Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for almost 2+ months, and I'm hoping somebody from Binance Help/Compliance may also help me understand what continues to be pending.

I've been utilizing my Binance account for about four years and have maintained it correctly all through that point.

The restriction happened instantly after certainly one of my clients despatched approximately $3,000 to my Binance wallet as cost for a reliable transaction.

The client is understood to me, and I used to be capable of present Binance with the supporting documentation they requested, including:

• Bill
• Buyer details
• Transaction/cost rationalization
• Video consent statement
• Further supporting info

I've absolutely cooperated with the assessment and haven't any concern offering anything Binance requires.

The issue is the timeline.

Initially, I used to be advised to wait 7 days.

Then I was advised 14 days.

Then 30 days.

It has now been roughly 2+ months, and I'm still receiving responses asking me to attend patiently while the assessment is ongoing.

There's another element I've additionally disclosed to Binance.

After my account was already restricted, two present clients independently despatched funds to the same Binance wallet as a result of I had not yet knowledgeable them that the account was restricted. They have been clients who had previously used the identical cost technique and easily adopted the traditional cost course of.

These were not attempts to bypass the restriction. I've also been clear about these transactions and am prepared to offer the relevant invoices and buyer info.

I utterly perceive that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm merely asking for a clear and real looking resolution path.

At this level, I might really recognize if someone from the related Binance Compliance/Help group might look into my case and let me know:

1. What's the current status of the evaluate?
2. Has all of the documentation I submitted been reviewed?
3. Is there any specific info/document still missing from my aspect?
4. Are the next customer funds affecting the assessment?
5. Can this case be escalated to the suitable Compliance/AML staff?
6. If the evaluate continues to be ongoing, can I at the least perceive what's causing the prolonged delay?

I'm posting this publicly as a result of the traditional help course of has sadly resulted in the same "please wait patiently" response for nearly three months.

I'm not on the lookout for particular remedy. I simply want the case properly reviewed and resolved.

If a Binance consultant sees this, I'm pleased to offer my case/ticket reference by way of Reddit DM or the official Binance help channel.

For privateness and security, I'll not publish my UID, e-mail tackle, transaction hashes, customer info or personal documents publicly.